China Animation Museum Professional Technical Service Procurement Project

Procurement Requirements

I. Project Overview

1. Venue Introduction. The China Animation Museum (hereinafter referred to as "Animation Museum") is the first national-level animation-themed museum in China, approved by the State Administration of Radio, Film and Television and the China Animation Society. It integrates various functions such as exhibition, collection, education, experience, and academics, aiming to build the largest domestic museum with the richest exhibits and most authoritative content, a domestic first and internationally renowned modern animation museum.

2. Geographic Location. The Animation Museum is located at No. 375 Baima Lake Road, Changhe Street, Binjiang District, Hangzhou, on an island east of the Baima Lake Eco-Creative City Animation Square. The planned land area is 2.77 hectares, and the main building area is approximately 30,167 square meters.

II. Service Content

1. Interpretation Services

(1) Responsible for interpretation services in all exhibition areas of the museum.

(2) Participate in the writing, revision, and arrangement of interpretation scripts.

(3) Assist the competent department in carrying out social science popularization and education activities.

(4) Other work related to interpretation services.

2. Venue Services

(1) Responsible for answering calls, providing service inquiries, handling lost and found items, paging for people, and other convenient services at various inquiry desks in all exhibition areas of the museum.

(3) Responsible for recording, organizing, and providing feedback on visitor reception information.

(2) Responsible for searching, borrowing, and organizing books in the animation library.

(3) Responsible for providing guidance on the operation and use of various multimedia and interactive exhibits in the exhibition areas, as well as maintaining order.

(4) Responsible for patrolling and inspecting the theater, controlling entrances and exits, guiding visitors, and maintaining order.

(5) Responsible for the daily simple operation and cleaning of the theater facilities and equipment, and assisting in the theater performances, film screenings, and conference services.

(6) Responsible for liaising with the maintenance providers of the theater and exhibition area facilities and equipment, promptly handling various hardware and software malfunctions, and supervising the implementation of various maintenance plans.

(7) Assist the safety management department in properly and reasonably handling various emergencies.

(8) Other work related to venue services.

3. Security Guard Duty Services

(1) In accordance with the relevant requirements of the museum's security guard management, provide daytime security supervision and inspection and nighttime security guard duty services, fulfill the duties of a security guard, and carefully maintain duty records.

(2) Other work related to security guard duty services.

III. General Requirements for Service Personnel

The China Animation Museum is the first national-level animation-themed museum in China. It collects, displays, and exhibits numerous scientific, interactive, and ornamental animation technology exhibits. It also has supporting functional areas such as a derivative product sales area, a theater, a library, a cafe, and a restaurant. The professional, safety, and regulatory operational requirements are strict, and visitor services strive to be professional, efficient, meticulous, and thoughtful.

(1) The purchaser will conduct centralized management of the outsourced service management organization established by the winning supplier.

(2) According to the actual situation of the Animation Museum, the winning supplier shall establish relevant rules and regulations for the management, recruitment, training, and assessment of professional technical service personnel, and shall report to the purchaser before implementation. Implementation shall be carried out after approval by the purchaser.

(3) The purchaser has the right to directly participate in and approve the setting of important positions, personnel recruitment, and management decisions. If deemed necessary, the purchaser may review the financial status and financial statements of the winning supplier.

(4) In handling special, urgent, and emergency accidents, the purchaser has the right to directly command the professional technical service personnel.

(5) The professional technical service personnel provided by the winning supplier must be stationed at the museum.

(6) The winning supplier must ensure the uninterrupted, continuous, and professional nature of the service, and reasonably allocate the types and number of personnel to meet the needs of the purchaser.

(7) The winning supplier shall conduct strict political reviews of the recruited personnel and ensure that the recruited personnel have no criminal record.

(8) Employees of the winning supplier shall wear uniforms according to their job requirements, maintain standardized behavior, pay attention to their appearance and public image, and some image-related positions shall have relevant regulations on body shape and height.